As we embark on a new year, I am honored to take on the role of President at Shipstore. First, I want to express my gratitude to our customers, partners, and team members who have helped shape Shipstore into the trusted platform it is today. Your dedication and trust have been instrumental in our journey to becoming an industry leader in parcel execution solutions.
Over the past 18 months, I’ve had the privilege of observing Shipstore’s operations up close, and I’ve been consistently impressed by the company’s commitment to excellence, innovation, and customer success. The foundation that Marti Gooch and the team have established is nothing short of remarkable, and it’s an honor to build upon their work as we look to the future. Under Marti’s leadership, we’ve seen remarkable growth and advancement that has helped establish Shipstore as a leader in the industry.
As I step into this role, I am eager to build upon this strong foundation and steer Shipstore toward an even brighter future. I’d like to share the key themes and initiatives that will guide us in the year ahead, focusing on enhanced customer collaboration, technological advancement, and service excellence.
Listening to Our Customers for New Feature Development
At Shipstore, we’ve always prided ourselves on being a customer-first company. This year, we’re doubling down on that commitment by actively involving you in our product development process.
We’ll be hosting regular listening sessions, customer advisory boards, and surveys to gather insights and feedback. Your input will directly shape our product roadmap and the features we prioritize, ensuring we’re addressing the real-world challenges you face daily.
Next week, our customers will receive our first quarterly customer survey of 2025, focusing on three critical areas: technology performance, platform stability, and customer support effectiveness. This feedback will help us benchmark our current performance and identify immediate opportunities for improvement.
Fast and Seamless Integrations
The logistics and shipping industry is evolving rapidly, with new carriers, platforms, and providers entering the market. To keep you ahead of the curve, we’re streamlining our integration processes.
Our goal is to enable faster connections to new providers, giving you access to the tools and options you need to remain competitive. Whether it’s integrating with a new carrier or adapting to emerging technologies, Shipstore will be your partner in agility.
Maintaining What Makes Shipstore the Best
Shipstore has earned its reputation for speed and exceptional customer support, and we’re committed to preserving and enhancing these core strengths. We’ll continue investing in our infrastructure to ensure reliability and performance, and we’re expanding our customer support team to provide even faster, more comprehensive assistance. When you need us, we’ll be there.
Looking Ahead
2025 promises to be a year of growth and innovation, and I’m excited to lead Shipstore through this journey. By staying close to our customers, adapting quickly to market changes, and maintaining our high standards, we’ll continue to set the bar for excellence in the parcel execution space.
Thank you for being part of the Shipstore community. I look forward to collaborating with you and sharing more updates as the year progresses.
Here’s to a successful 2025!
Nick Osbern
President, Shipstore Software
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